AFreie Collaboration within HP Onsite support teams in the IT project at Carl Zeiss AG in Oberkochen, commissioned by IDM Germany / ELAN

— IT rollouts, data migration
— Hardware and software installations
— Incidents documentation
— Break & Fix, troubleshooting, user support
— 2nd Level and OnSite Support
— BlackBerry Support

— IT rollouts, migrations, hardware and software installation (IMACD)
— 2nd Level Support and Field Services, Incidents processing
— Error analysis and correction, activity description in ticket system
— Creation of documentation for CAD software installations
— User support and briefing
— MS Office, and IBM Lotus Notes Support

— Coordination of the activities of the staff in Field Service
— Operational Dispatching Services
— NOC operations

— 1st and 2nd level support, remote and on-site user support
— IT rollouts, data migrations, Lotus Notes migration to MS Exchange
— MS Exchange / Outlook / Lync 2010 Support and Troubleshooting
— Printer and plotter maintenance (HP, Lexmark), firmware updates
— Technical support, distribution and installation of software packages
— hardware asset management, AD user and resource management
— Troubleshooting, implementation of operational business
— Incidents processing, hardware repairs

— IT rollouts, migrations, hardware and software operations (IMACD)
— Incidents processing, Certified Dell hardware repairs
— clients and server debugging, user support and briefing
— printer service (HP, Zebra, Tally), maintenance kit installation, print server setup
— CAD software installations and CAx system support
— 2nd level support, ticket processing in OSD ticket system
— MS Office, and IBM Lotus Notes Support
— MS Lync 2010 Client Rollout, Support and Troubleshooting
— Mobile Devices / Handheld Support: Blackberry, Nokia, iPhone, iPad

— IT rollout, migrations, hardware and software installations (IMACD)
— Troubleshooting, eliminating ongoing IT problems

— IT administration of Windows Server (AD, DNS, DHCP, GPO, WDS)
— IT rollouts, migrations, operational hardware, software and asset management according to ITIL, all-level support
— ServiceDesk: Incidents, problem and request management
— Planning and participation in IT boards, escalation management
— clients and server debugging, user support and briefing
— printer service, print server setup and support
— Client and server hardware repairs
— LAN and WLAN network support and extension
— Care of the Aastra (Mitel) VoiP telephone system