— 1st and 2nd level support, remote and on-site user support
— IT rollouts, data migrations, Lotus Notes migration to MS Exchange
— MS Exchange / Outlook / Lync 2010 Support and Troubleshooting
— Printer and plotter maintenance (HP, Lexmark), firmware updates
— Technical support, distribution and installation of software packages
— hardware asset management, AD user and resource management
— Troubleshooting, implementation of operational business
— Incidents processing, hardware repairs