– 1st and 2nd level support, remote and on-site user support
– IT rollouts, data migrations, Lotus Notes migration to MS Exchange
– MS Exchange / Outlook / Lync 2010 Support and Troubleshooting
– Printer and plotter maintenance (HP, Lexmark), firmware updates
– Technical support, distribution and installation of software packages
– hardware asset management, AD user and resource management
– Troubleshooting, implementation of operational business
– Incidents processing, hardware repairs