— IT rollouts, migrations, hardware and software operations (IMACD)
— Incidents processing, Certified Dell hardware repairs
— clients and server debugging, user support and briefing
— printer service (HP, Zebra, Tally), maintenance kit installation, print server setup
— CAD software installations and CAx system support
— 2nd level support, ticket processing in OSD ticket system
— MS Office, and IBM Lotus Notes Support
— MS Lync 2010 Client Rollout, Support and Troubleshooting
— Mobile Devices / Handheld Support: Blackberry, Nokia, iPhone, iPad