DO YOU HAVE QUESTIONS?

Here you will find answers and solutions for most questions. Sometimes they can help themselves in a timely manner and are not dependent on further support. If something is missing, please send your question to us.

Since 2002, NB IT-Support has been providing services on behalf of both private and well-established companies. Today, NB IT support is active in Munich area and helps many people to deal with digital media. Our many years of experience make our employees truly professional. We continually expand our knowledge to be constantly able to help you in the short term and solve your problem.

Our response time is in AB zones between 1-2 hours from the time of your call.

Our employees are also familiar with older hardware due to their many years of experience, which is why we can always offer you a competent solution for older hardware.

If the data carrier is physically readable, or is accessible from Windows, Linux, Mac OS, OS / 2, and the data losses caused by file system damage, virus attacks or incorrect formatting, this would result in a data recovery between 500 and 750 € with us.

For all volumes that are no longer recognized by the system (Windows, Linux, Mac OS, OS / 2) or BIOS and require such work as:

  • Laser heads exchange;
  • Physical data readout
  • Exchange from the controller and the rest.

These data carriers will be transferred to our expert team and the costs in such cases range between € 850 and € 3000!
The fault diagnosis and fault analysis are, of course, free of charge for our customers.
All prices are net plus 19% VAT.
The payment is only made in cash and only in the case of data recovery.

In principle, the payment of our services is not dependent on success, but we are ready to negotiate in such exceptional cases.

If the time comes when you need our PC emergency service, and this time is out of opening hours, the following rates apply:

  • Private Customers – 95 € net hour + 25 € transportation costs plus VAT.
  • Companies and business customers – 105 € net per hour + 25 € transportation costs plus VAT.

For private persons and households we charge 65 € net hour plus 19% VAT + 25 € travel package.
For the companies, as well as other business customers, we charge 75 € net per hour plus 19% VAT + 25 € travel package.
The prices for network projects as well as the network support are by arrangement, but not less than 65 € per hour.