Nikolai Bets
System administrator IT Born in 1977, Managing Director of NB-IT-Support Nikolai Bets and freelance computer technician since 2011.
KNOWLEDGE AREAS
(G) = basic / school knowledge
(K) = advanced knowledge (<2 years)
(B) = Professional experience (> 2 years)
LANGUAGE PROFICIENCY
• German - fluent
• English - good
• Russian - native
• Ukrainian - fluent
SPECIALIZATION
• SW application development (B)
• Quality Assurance (B)
• System Administration (B)
• Technical Support (B)
OPERATING SYSTEMS
- Windows XP/7/8/8.1/10(B)
- Windows Server 2008/2012R2 (B)
- LINUX (B)
- VM Ware ESXi 5.1/5.5(B)
- Mac OS X (K)
- FreeBSD UNIX (B)
- Exchange 2003/2007/2010
- Terminal Server 2003/2008
OFFICE APPLICATIONS
- Word (B)
- Excel (B)
- Outlook (B)
- PowerPoint (B)
- Access (B)
- Lotus Notes (B)
- Visio (K)
- Frontpage (K)
VIRTUALISATION
- VMWare Server 1.09/2.0
- VMWARE Workstation 6.0-7.0
- VMWare View Client
- VMWare ESX 4.0/4.1/5.0/5.1
- Oracle VM VirtualBox 3.2.8
- Hyper-V Windows Server 2008R2
- Citrix (Program Neighborhood; XenApp – Citrix Access Management Console)
CAD 3 D
- CATIA V5 (B)
DATABASE APPLICATIONS
- Haussoft (Software für die Hausverwaltungen, DB Basis SQL)
- Citadel (Software für 3* Hotels für die Check IN/OUT, DB Basis Microsoft Access)
- Steuersoft (Steuerberatungssoftware, DB Basis SQL)
- IBM Lotus Notes 7/8.5
- BMC Remedy IT Service Management Suite (Ticketssystem)
DTP / Grafik
- Adobe Creative Suite (B)
- Quark Express (K)
- Corel Graphics Suite (B)
- Acrobat X (B)
DATABASE APPLICATIONS
- Informix (B)
- Oracle 11g (B)
- Microsoft SQL Server (K)
- Lotus Notes (B)
DATABASES PROGRAMMERS
- Informix (B)
- Oracle 10g (B)
- Foxpro (B)
- DB2 (B)
- Access (B)
- MySQL (B)
PROGRAMMING
- Shell Scripting (B)
- DELPHI (B)
- C ++ (B)
- Pascal (B)
- PL/SQL (B)
- Visual Basic (K)
- MS Word VBA (B)
- Java/J++ (K)
- Assembler (K)
- Windows PowerShell
INTERNET / MULTIMEDIA
- HTML (B)
- PHP (B)
- Apache (B)
- IIS (B)
- Java-Tomcat (K)
- VB-Script (K)
- CGI (G)
- Dreamweaver (K)
NETWORK ADMINISTRATION
- Windows Server 2008/2012 (B)
- System Configuration Center (B)
- LINUX/ FreeBSD UNIX (B)
- Exchange-Server (K)
- CAD-Systembetreuung (K)
- Lotus Notes (K)
CONSULTING / CERTIFICATION
- IT/IT Consulting (B)
- ITIL© Foundation Certificate (B)
Freelance projects:
– IT rollouts, data migration
– Hardware and software installations
– Incidents documentation
– Break & Fix, troubleshooting, user support
– 2nd Level and OnSite Support
– BlackBerry Support
– IT rollouts, migrations, hardware and software installation (IMACD)
– 2nd Level Support and Field Services, Incidents processing
– Error analysis and correction, activity description in ticket system
– Creation of documentation for CAD software installations
– User support and briefing
– MS Office, and IBM Lotus Notes Support
– Coordination of the activities of the staff in Field Service
– Operational Dispatching Services
– NOC operations
– 1st and 2nd level support, remote and on-site user support
– IT rollouts, data migrations, Lotus Notes migration to MS Exchange
– MS Exchange / Outlook / Lync 2010 Support and Troubleshooting
– Printer and plotter maintenance (HP, Lexmark), firmware updates
– Technical support, distribution and installation of software packages
– hardware asset management, AD user and resource management
– Troubleshooting, implementation of operational business
– Incidents processing, hardware repairs
– IT rollouts, migrations, hardware and software operations (IMACD)
– Incidents processing, Certified Dell hardware repairs
– clients and server debugging, user support and briefing
– printer service (HP, Zebra, Tally), maintenance kit installation, print server setup
– CAD software installations and CAx system support
– 2nd level support, ticket processing in OSD ticket system
– MS Office, and IBM Lotus Notes Support
– MS Lync 2010 Client Rollout, Support and Troubleshooting
– Mobile Devices / Handheld Support: Blackberry, Nokia, iPhone, iPad
– IT rollout, migrations, hardware and software installations (IMACD)
– Troubleshooting, eliminating ongoing IT problems
– IT administration of Windows Server (AD, DNS, DHCP, GPO, WDS)
– IT rollouts, migrations, operational hardware, software and asset management according to ITIL, all-level support
– ServiceDesk: Incidents, problem and request management
– Planning and participation in IT boards, escalation management
– clients and server debugging, user support and briefing
– printer service, print server setup and support
– Client and server hardware repairs
– LAN and WLAN network support and extension
– Care of the Aastra (Mitel) VoiP telephone system