– IT rollouts, data migration
– Hardware and software installations
– Incidents documentation
– Break & Fix, troubleshooting, user support
– 2nd Level and OnSite Support
– BlackBerry Support
– IT rollouts, migrations, hardware and software installation (IMACD)
– 2nd Level Support and Field Services, Incidents processing
– Error analysis and correction, activity description in ticket system
– Creation of documentation for CAD software installations
– User support and briefing
– MS Office, and IBM Lotus Notes Support
– Coordination of the activities of the staff in Field Service
– Operational Dispatching Services
– NOC operations
– 1st and 2nd level support, remote and on-site user support
– IT rollouts, data migrations, Lotus Notes migration to MS Exchange
– MS Exchange / Outlook / Lync 2010 Support and Troubleshooting
– Printer and plotter maintenance (HP, Lexmark), firmware updates
– Technical support, distribution and installation of software packages
– hardware asset management, AD user and resource management
– Troubleshooting, implementation of operational business
– Incidents processing, hardware repairs
– IT rollouts, migrations, hardware and software operations (IMACD)
– Incidents processing, Certified Dell hardware repairs
– clients and server debugging, user support and briefing
– printer service (HP, Zebra, Tally), maintenance kit installation, print server setup
– CAD software installations and CAx system support
– 2nd level support, ticket processing in OSD ticket system
– MS Office, and IBM Lotus Notes Support
– MS Lync 2010 Client Rollout, Support and Troubleshooting
– Mobile Devices / Handheld Support: Blackberry, Nokia, iPhone, iPad
– IT rollout, migrations, hardware and software installations (IMACD)
– Troubleshooting, eliminating ongoing IT problems
– IT administration of Windows Server (AD, DNS, DHCP, GPO, WDS)
– IT rollouts, migrations, operational hardware, software and asset management according to ITIL, all-level support
– ServiceDesk: Incidents, problem and request management
– Planning and participation in IT boards, escalation management
– clients and server debugging, user support and briefing
– printer service, print server setup and support
– Client and server hardware repairs
– LAN and WLAN network support and extension
– Care of the Aastra (Mitel) VoiP telephone system