– IT rollouts, migrations, hardware and software operations (IMACD)
– Incidents processing, Certified Dell hardware repairs
– clients and server debugging, user support and briefing
– printer service (HP, Zebra, Tally), maintenance kit installation, print server setup
– CAD software installations and CAx system support
– 2nd level support, ticket processing in OSD ticket system
– MS Office, and IBM Lotus Notes Support
– MS Lync 2010 Client Rollout, Support and Troubleshooting
– Mobile Devices / Handheld Support: Blackberry, Nokia, iPhone, iPad